Product Exchange Policy

At Crimson Ribbons Hair we maintain a very high level of quality assurance. All of our hair is prepared, and professionally packaged. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

Due to the nature of our products, all sales are final.

We take great pride in our product and it is 100% guaranteed. If you have received any product that is incorrect, you must contact us within 5 calendar days from the date of purchase. If you feel you have received a defective item(s), you must contact us within 10 calendar days from the date of purchase.

No refunds will be permitted. If an incorrect product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.

Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Exchange Policy. If Crimson Ribbons verifies and agrees that the product is defective in any way, we will then exchange or replace the item.

If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Crimson Ribbons will cover the cost of shipping the exchanged/new item back to the customer. If we do not validate the product defect issue, we will return the item in question to the client at our expense without an exchange of product.

We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.

If you should have questions feel free to contact us at (901) 650-6184.